Pilgrim
Website:
discoverpilgrim.com
Job details:
Responsibilities:
1. Order Management & Fulfilment
• Track the end-to-end order journey (B2C & B2B), from order creation to final delivery.
• Coordinate with warehouse & logistics partners to ensure timely pickups and accurate deliveries.
• Share regular order status updates and manage B2B documentation.
• Provide demand/supply projections to warehouse & logistics teams for better planning.
2. Discrepancy & Returns Handling
• Investigate and resolve order discrepancies (shortages, damages, quality issues).
• Manage B2C RTOs and B2B RTVs, analyse trends, and implement corrective actions.
• Drive initiatives to reduce returns and improve delivery success rates. 3. Performance Reporting & Analysis
• Track key logistics KPIs: Fill rate, TAT (Order-to-Delivery), Cost performance, Inventory accuracy, and Discrepancy trends.
• Prepare dashboards and MIS reports for management review.
• Recommend process improvements based on data insights.
4. SOP Deployment & Compliance • Ensure adherence to warehouse SOPs across all processes.
• Conduct regular cycle counts and inventory audits to maintain accuracy.
• Train/guide warehouse staff and delivery partners on compliance and special requirements.
5. Partner Development
• Identify and onboard new logistics partners to strengthen delivery network.
• Evaluate performance of logistics vendors and suggest improvements.
• Support cost optimization while maintaining service levels.
Key Requirements:
• 2–5 years of experience in logistics, supply chain, or warehouse operations (FMCG/e-commerce preferred)
• Strong understanding of end-to-end order fulfilment (B2C & B2B) and logistics workflows
• Experience in managing logistics partners and tracking SLA performance
• Hands-on experience in handling discrepancies, returns (RTO/RTV), and issue resolution
• Proficiency in MS Excel (pivot tables, lookups) and working with WMS/ERP systems
• Ability to track and analyse key KPIs like TAT, fill rate, and cost performance
• Experience in inventory audits, cycle counts, and SOP adherence
• Strong problem-solving skills with a data-driven approach
• Good communication and stakeholder management skills
• Ability to work in a fast-paced, high-ownership environment Tools/Software Proficiency
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