Technical Account Manager - Thailand

Job Title: Technical Account Manager

Location :Thailand

About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

About The Role

We are looking for a Technical Account Manager to join our growing team and lead the implementation of our solutions for a key retail client in Thailand. The individual will work as part of the TAM/Customer Success team to deliver logistics, solution-oriented services to the clients.

Responsibilities:

• Implementation: Take ownership of the end-to-end deployment process, ensuring the successful implementation of Locus solutions for our retail client in Thailand.
• Project Planning: Develop comprehensive deployment plans, outlining milestones, timelines, and resource requirements. Collaborate with cross-functional teams to ensure alignment with business objectives.
• On-site Deployment: Travel across Thailand to various cities to oversee the rollout of our software, providing hands-on guidance, troubleshooting, and support.
• Stakeholder Collaboration: Work closely with internal teams, external vendors, and client stakeholders to coordinate and communicate deployment activities. Ensure a smooth and efficient deployment process.
• Training and Support: Conduct training sessions for end-users, providing necessary guidance and support. in both English and Thai language. Address any issues or concerns during and after deployment.
• Quality Assurance: Implement rigorous testing procedures to ensure the functionality, performance, and reliability of the software. Monitor and address any issues that arise during deployment.
• Communication Skills: Demonstrate strong communication skills in English and Thai, both written and verbal, to effectively convey technical information to diverse stakeholders.
• Documentation: Maintain accurate and up-to-date documentation of deployment processes, issues, and resolutions. Provide regular reports to the leadership team.
  
  
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in software implementation and project management, preferably in the retail or supply chain industry.
• Strong understanding of retail industry and supply chain processes.
• Excellent communication in English and Thai along with good interpersonal skills.
• Willingness to travel extensively across Thailand.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Problem-solving mindset and the ability to adapt to evolving requirements.
  
  
  

Why Locus?

• Shape how global enterprises automate logistics operations at scale.
• Collaborate with a world-class team of engineers, solution experts, and product leaders.
• Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.

At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women's safety geo-tracking app into a globally recognized logistics optimization platform.