Tripjack
Website:
tripjack.com
Job details:
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Loading & Configuration - Loading Executive
Location: Lower Parel, Mumbai
Experience: 1-5 years
Education: Any Graduate
Job Summary
The Loading & Configuration Executive will be responsible for loading, updating, and maintaining static and margin-based hotel contracts within the system in coordination with Market Managers (MMs) and Market Coordinators (MCs). The role will focus on operational accuracy, timely contract implementation, rate updates, promotion loading, and inventory maintenance to ensure smooth marketplace operations and commercial competitiveness.
The position will play a key role in maintaining supply quality and ensuring that contracted content is accurately reflected across the platform.
Job Responsibilities
Contract Loading & Maintenance
- Load and maintain static, dynamic, and margin-based hotel contracts in the system.
- Update rates, room categories, promotions, cancellation policies, and inclusions as shared by MMs/MCs.
- Ensure timely implementation of tactical offers and promotional campaigns.
- Maintain accuracy of hotel content, room mappings, and contract details.
Operational Coordination
- Work closely with Market Managers and Market Coordinators for contract updates and commercial requirements.
- Coordinate with Connectivity, Product, and Operations teams for issue resolution.
- Follow up on pending loading requests, corrections, and urgent updates.
- Support smooth execution of seasonal rate changes and inventory updates.
Quality & Accuracy Control
- Perform validation checks to ensure loaded contracts match approved commercial terms.
- Monitor and minimize loading errors, mapping discrepancies, and operational gaps.
- Ensure all updates are completed within defined TATs.
- Maintain high accuracy standards for rate and content updates.
Marketplace Support
- Support marketplace competitiveness through timely contract implementation.
- Ensure active and updated inventory availability during peak sales periods.
- Assist in maintaining healthy supply coverage across destinations and hotel categories.
- Support correction of sold-out, rate mismatch, and visibility-related issues.
Reporting & Documentation
- Maintain trackers for loading requests, pending tasks, and completed updates.
- Prepare operational MIS reports related to loading activities and closure status.
Required Skills & Qualifications
- Bachelor’s degree in Hospitality, Travel & Tourism or a related field.
- 1–5 years of relevant experience in hotel operations, travel operations, or a similar role within the travel industry.
- Strong understanding of hotel booking platforms, travel portals, and ancillary services.
- Excellent verbal and written communication skills with the ability to manage multiple stakeholders (agents, suppliers, and internal teams).
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