eNation Solutions Pvt. Ltd.
Website:
enationsolutions.com
Job details:
Role Description
The LMS & CMS Testing - Director will oversee the testing, quality assurance, and management of learning and content management systems to ensure alignment with organizational objectives. This contract role requires hands-on supervision, team coordination, and strategic problem-solving in a fast-paced environment. The position is on-site, located in Mumbai. Responsibilities include conducting in-depth system testing, managing operational workflows, leading a team of testers, and delivering high-quality system performance assessments.
Key Responsibilities
1. Quality Assurance Strategy & Standards
- Define and implement QA frameworks, guidelines, and checklists for content across formats (e-learning modules, translations, assessments, etc.)
- Establish measurable quality benchmarks (accuracy, consistency, formatting, localization quality)
- Continuously improve QA processes using data and feedback loops
2. Team Leadership & Management
- Lead, mentor, and scale a team of QA analysts/reviewers
- Set clear performance goals and conduct regular reviews
- Drive accountability for quality metrics and turnaround times
3. Content Review & Governance
- Oversee QA reviews for all client deliverables, ensuring adherence to brand, instructional design, and compliance standards
- Handle escalations related to content quality issues
- Partner with content creators, instructional designers, and project managers to resolve defects
4. Stakeholder Collaboration
- Work closely with Program Managers, the Bespoke Team, Translation Team, Professional Services, Product, and Client Experience teams.
- Act as the point of contact for quality-related client feedback and audits
- Align QA processes with client-specific requirements and SLAs
5. Process Optimization & Automation
- Identify opportunities to automate QA workflows using AI/tools
- Implement scalable QA processes for high-volume content customization
- Track and report on quality KPIs and trends
Key Skills & Qualifications
- 10+ years of experience in content QA, editorial, or quality assurance roles
- Prior experience in LMS, CMS, e-learning, compliance, publishing environments
- Strong eye for detail and consistency
- Proven experience managing teams
- Familiarity with QA tools, CMS/LMS platforms, and workflow systems
- Excellent written and verbal communication skills
- Experience working with global teams and handling localization quality is a plus
Preferred Qualifications
- Experience with instructional design principles
- Exposure to AI-driven QA tools or automation workflows
- Six Sigma / quality certifications (nice to have)
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