About the role
This is a great opportunity to join a dynamic and growing team that is charged with moving Lloyds into the embedded finance market, where we can compete with the likes of PayPal, Klarna and other point of sale lending players
We're operating in a lean start up model where we all work to get the job done, and don't stand on ceremony or job titles
We're therefore looking for someone who is an experience do-er, who can live in the detail of execution and takes pride in delivering experiences that make customers happy
As UX Design and Design Research for Embedded Finance, you'll be part of the Experience Design team and 'embedded' in the product team, reporting day to day to the Senior Manager, UX Design
You'll work closely with Product, Design and Engineering colleagues across Functions, Business Units, and our External Technology Partner (NewDay Tech) to build products that win in the market
You'll be responsible for developing and researching the touchpoints in our end-to-end journeys, this includes working with New Day, our technology partner to improve our conversion journeys, but it also includes partnering with our customer journey managers to reimagine our longer term journeys that engage customers with embedded finance and ensure those that use us have a fantastic experience right to the point of renewal or close of the product
To create this, you'll build a deep understanding of customer needs, and pain points, keep a close watch on competitors' solutions and emerging capabilities, and work closely with Design teams to learn from, and leverage, best practices and builds
You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way
This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast paced market
It's also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners
About the company
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK's leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company's 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
