Tenhnical Application Specialist

Lloyds Technology Centre India

Experience: 3+ yrs
Location: Hyderabad, Telangana, India
Job type: Full-time

Required skills

Genesys
Genesys Cloud Architect
APIs
IVR
Chat
Email
SMS
WhatsApp
CX

About the role

End Date

Thursday 30 July 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.

Job Description

Must have Skills -
Integration of Genesys via APIs with other applications.Deep knowledge of Genesys Cloud Architect.Knowledgeable in the business of IVR (Interactive Voice Response), Chat, Email, SMS, WhatApp for CX (Customer Experience).
Years of exp - 3 - 6 years
Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
Delivers prescribed outcomes by working as directed within established data management systems and procedures.
Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.
Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline.
Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues.
Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
Delivers outcomes by managing others and working within established systems.
Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems.
Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.

About working for Lloyds Technology Centre:

Our new technology centre in Hyderabad will be home to highly skilled technology and data specialists who will be driving our transformation and delivering great outcomes for Lloyds Banking Group’s customers. Our office is situated in a sought-after location that features easy transport links and excellent facilities, all aimed at enabling you to achieve a great work-life balance.

Working with us means being part of our aspirational and transformative journey of redefining the fintech landscape, while building an organisation that welcomes all. We’re committed to providing an exceptional employee experience through our policies, practices, and development opportunities to support you in achieving your potential.

This is a once in a career opportunity to shape your future and help us make our mark in India. Are you ready to help shape your future, as well as ours? Join us and grow with purpose.

About Lloyds Technology Centre India

Provides technology and data services for digital banking transformation.

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