About the role
We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output
They will be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing
Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen
Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD
Balance business requirements with user needs – you'll be gathering user research and rationale to align stakeholders on individual user needs. You'll know when to diplomatically push back, if necessary, to act on what's right for the customer
Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience
Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities
About the company
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK's leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company's 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
