Planner

About The Role Are you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service. Key Responsibilities: - Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets. - Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction. - Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks. - Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness. Why Join LiveWest? At LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety and continuous learning, ensuring a supportive and growth-oriented environment. By joining our team, you will be part of a mission-driven organisation that puts the customer at the heart of everything we do. We believe in doing the right thing, collaborating effectively, and constantly seeking improvement. If you are driven, innovative, and ready to make a difference, LiveWest is the place for you! About The Candidate To be successful in your application for the role of Planner, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience: - Customer Repair Experience: Knowledge or experience in a customer repair role, such as social housing, retail, or other relevant fields. - Data Analysis: Ability to interpret data and provide suitable outcomes, with strong data analysis and input skills. - Diagnostic Skills: Ability to diagnose responsive repairs effectively. - Adaptability: Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs. - Customer Focus: Always keeping the customer in mind and ensuring their needs are met. - Desirable: Experience using scheduling tools to plan works (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch). - Desirable: General understanding of responsive repairs or similar.

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.