Technical Program Manager II (SRE Operations)

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. Overview: In this role, you will be part of an elite group of Technical Program Managers driving large-scale strategic initiatives across LivePerson's Global Product and Technology Unit. As a Technical Program Manager, you will be at the forefront of transforming how products are developed, ensuring that teams adhere to a structured journey across functionality, stability, security, operational excellence, and GTM readiness. You will collaborate closely with senior management, product managers, engineers, and cross-functional teams, fostering accountability and alignment in execution. The ideal candidate is self-directed, capable of leading large-scale initiatives in ambiguous environments, and excels at defining deliverables, shaping outcomes, and driving teams toward successful execution. This role requires the ability to operate in a fast-paced, iterative environment that emphasizes agility and impact over rigid processes. You will support the operations of the SRE team ensuring alignment, visibility, and execution, while providing direct insights to senior leadership through regular reporting. Your ability to navigate ambiguity, manage complexity, and drive operational efficiency will be key to the success of this initiative. Responsibilities: Lead and manage the execution of SRE initiatives, ensuring structured and phased delivery to improve product stability, consistency, and completeness. Develop and implement scalable program frameworks to drive accountability and transparency across Product, Engineering, Operations, and GTM teams. Drive alignment across senior leadership, product teams, and cross-functional stakeholders to establish clear priorities, timelines, and execution strategies. Monitor and track program success, leveraging key metrics to assess progress, impact, and operational efficiency. Identify risks and dependencies, proactively mitigating blockers and ensuring continuous momentum toward program milestones. Champion process improvements to streamline execution, enhance collaboration, and elevate the standards of product delivery. Communicate program updates to executive leadership, providing strategic insights, risk assessments, and recommendations. Foster a culture of accountability. Work with remote, globally distributed teams. Requirements: 7+ years of experience in technical program management, leading large-scale, cross-functional strategic initiatives. Proven expertise in driving complex, multi-year programs that involve multiple teams, dependencies, and evolving priorities. Strong understanding of software development processes, product lifecycle management, and enterprise-grade platform development. Knowledge of Site Reliability Engineering (SRE): Deep understanding of core principles and proven experience scaling SRE practices, including observability and automation. Cloud & DevOps Proficiency for Reliability: Knowledge of cloud platforms and DevOps tools with a track record of improving system reliability, availability and performance is desirable. Experience in aligning product, engineering, and GTM teams toward a common execution framework. Ability to analyze trade-offs, define priorities, and drive decision-making at both strategic and execution levels. Strong communication and stakeholder management skills, with experience presenting to senior leadership. A data-driven approach to measuring impact, tracking progress, and optimizing program execution. Experience managing projects across distributed teams in multiple regions and time zones. Familiarity with Agile, SAFe, or similar methodologies for managing large-scale technical programs. A proactive, problem-solving mindset, able to navigate ambiguity and drive clarity in complex environments.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.