Healthcare Product Support Intern (Lifesciences Background preferred)

Position Description: The Healthcare Device Advisor will be responsible for delivering high-quality support to our customers, ensuring they have an exceptional experience with our products and services. This role requires a proactive, empathetic approach and a thorough understanding of our offerings. This internship offers hands-on experience in a dynamic environment and the opportunity to develop your skills in customer relations and communication.

Key Responsibilities:

• Provide prompt and accurate responses to customer inquiries via phone, email, and chat.
• Assist customers in navigating our platform and troubleshoot any issues they may encounter.
• Document customer interactions and feedback in our CRM system to enhance service delivery.
• Collaborate with cross-functional teams to resolve customer issues and provide feedback for product improvement.
• Educate customers about new features, updates, and services.
• Maintain a positive and professional demeanor while managing customer interactions.
• Learn about our products and services to effectively communicate with customers.
• Collaborate with team members on special projects and initiatives.
  
  

Requirements

• Currently pursuing/ completed a degree in Biology, Health Sciences, Biomedical Engineering, or a related field.
• Strong communication skills, both verbal and written.
• A customer-centric attitude with a willingness to learn.
• Basic problem-solving skills and attention to detail.
• Proficient in Microsoft Office Suite and familiar with CRM tools is a plus.
• Ability to work independently and as part of a team.