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Customer Support Associate (Hybrid – WFH/WFO)

Min Experience

0 years

Location

Navi Mumbai, Maharashtra, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

Key Responsibilities: Assist customers via chat or call regarding orders, deliveries, returns, and general inquiries. Maintain professionalism and empathy during interactions. Accurately log and update issue details in internal systems. Adhere to performance metrics such as response time, quality, and customer satisfaction. Eligibility Criteria: Freshers and experienced candidates both can apply. Excellent communication skills. Basic computer knowledge and typing proficiency. Travel Allowance: One-way: ₹1,750 Two-way: ₹3,500 Work Model: Hybrid: Work From Home + Work From Office (as per company policy)

Skills

customer service
communication
computer knowledge
typing