Zoho Functional Consultant / Business Analyst

Role & responsibilities Requirements Gathering: Collaborate with clients to understand their business processes, objectives, and challenges. Conduct in-depth requirements gathering sessions to identify their CRM and other software needs. Solution Design: Develop customised solutions using Zoho CRM and other Zoho applications to meet the client's specific business requirements. Create detailed functional and technical documentation. Configuration and Customisation: Configure and customise Zoho CRM to align with the client's business processes. This includes creating custom modules, workflows, fields, and reports. Integration: Integrate Zoho CRM with other third-party applications, ensuring seamless data flow and system interoperability. Training: Provide training and support to end-users, enabling them to effectively utilise Zoho CRM and associated applications. Testing: Conduct thorough testing of configured solutions to ensure they meet the client's requirements and are free of errors or issues. Optimisation: Continuously monitor and evaluate the performance of Zoho applications, identify areas for improvement, and implement optimisations to enhance efficiency and effectiveness. Troubleshooting: Investigate and resolve technical issues and challenges related to Zoho CRM and other Zoho applications. Client Communication: Maintain clear and open communication with clients throughout the implementation and optimisation process, providing updates and addressing their concerns. Documentation: Create and maintain detailed documentation of the Zoho CRM configuration, customisation, and processes for reference.

Linz Technologies