Customer Success Internship in Mumbai

Selected Intern's Day-to-day Responsibilities Include

• Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product.
• Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.
• Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
• Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
• Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
• Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
• Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction.
  
  

Learning & Development Opportunities

• Gain exposure to core principles of customer success and lifecycle management.
• Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
• Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
• Cross-functional Collaboration: Work closely with sales, product teams.
  
  

About Company: LineupX is a B2B company that helps organizations find talent faster in 4 easy steps. Our solution leverages the combined strength of human and machine intelligence to provide an unmatched experience for organizations and individuals. The industry we are targeting for transformation is currently a $400 billion global industry. LineupX is a technology-driven recruitment solutions company that utilizes machine learning, along with human and domain intelligence, to revolutionize global talent acquisition. LineupX is an early-stage startup gaining significant traction. We have been identified by SINE IIT Bombay as a high-potential startup and endorsed by Canqbate50, a Canada-based startup program aimed at identifying the top 50 startups from India for funding and establishment in Canada.

LineupX is a B2B company that helps organizations find talent faster in 4 easy steps. Our solution leverages the combined strength of human and machine intelligence to provide an unmatched experience for organizations and individuals. The industry we are targeting for transformation is currently a $400 billion global industry. LineupX is a technology-driven recruitment solutions company that utilizes machine learning, along with human and domain intelligence, to revolutionize global talent acquisition. LineupX is an early-stage startup gaining significant traction. We have been identified by SINE IIT Bombay as a high-potential startup and endorsed by Canqbate50, a Canada-based startup program aimed at identifying the top 50 startups from India for funding and establishment in Canada.