Client Onboarding Specialist

About the Role: The Client Onboarding Manager will be responsible for operations of Client Onboarding of Liminal, with a specific focus on customer onboarding in the digital and fintech environment and experience of ensuring compliance with KYB (Know Your Business), AML and CFT laws and regulations. This role requires a comprehensive understanding of financial regulations, AML/CFT Laws of the country, and the ability to ensure Liminal's adherence to these requirements. Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, preferences, and expectations. Onboarding Process Management: Develop and implement efficient onboarding processes to ensure seamless integration of clients into the company's systems, products, and services. Perform and review comprehensive KYB due diligence, adherence to AML/CFT regulations. Project Coordination: Coordinate cross-functional teams to deliver onboarding projects within specified timelines and budget constraints. Client Training and Support: Provide training sessions or materials to clients to familiarize them with the company's offerings and ensure they can utilize them effectively. Risk Management: Identify potential risks during the onboarding process and implement strategies to mitigate them, ensuring compliance with regulatory requirements and company policies. Problem Resolution: Address any issues or concerns raised by clients during the onboarding process promptly and effectively. Performance Tracking: Monitor and evaluate the success of the onboarding process, collecting feedback from clients and internal stakeholders to continuously improve procedures. Documentation and Reporting: Maintain accurate records of client interactions, onboarding progress, and any relevant documentation. Prepare regular reports for management on key metrics and outcomes. Product Knowledge: Stay updated on the company's products, services, and industry trends to effectively communicate value propositions to clients. Client Retention: Work closely with sales and account management teams to ensure a positive onboarding experience contributes to client satisfaction and long-term retention. Continuous Improvement: Proactively identify areas for process improvement and implement solutions to enhance the efficiency and effectiveness of the onboarding function. Desired Candidate Profile: Bachelor's degree in Finance, Business Administration, Law, or related field; professional certifications (e.g., CAMS, ICA) preferred. 5+ years of experience in client onboarding, compliance, or financial crime risk management, preferably within the digital or fintech industry. Should have experience of working with regulatory entities. Strong understanding of KYB, AML, and CFT regulations, especially across jurisdictions Experience with onboarding tools, AML screening systems, and customer lifecycle management platforms. About Liminal: Liminal is a compliant and insured digital asset custody and wallet infrastructure provider. Launched in April 2021, Liminal Custody is a CCSS Level 3, SOC Type 2, and ISO 27001 & 27701 certified organization. Based in Singapore, Liminal has operations spread across APAC, MENA, and Europe, along with offices in Singapore,Taiwan , India, and UAE. The company has received an initial approval from VARA. Liminal takes pride in supporting businesses with its qualified and insured custody (self and institutional) that enables stress-free safekeeping of digital assets for institutions. It also provides a cutting-edge wallet infrastructure platform that is secure, compliant, and automated and comes with a plug-and-play architecture for faster onboarding of developers, business partners, and government agencies. Our website - https://www.liminalcustody.com/ Note:This is a work-from-office role based in Whitefield, Bangalore.

Liminal is a compliant and insured digital asset custody and wallet infrastructure provider. Launched in April 2021, Liminal Custody is a CCSS Level 3, SOC Type 2, and ISO 27001 & 27701 certified organization. Based in Singapore, Liminal has operations spread across APAC, MENA, and Europe, along with offices in Singapore,Taiwan , India, and UAE. The company has received an initial approval from VARA. Liminal takes pride in supporting businesses with its qualified and insured custody (self and institutional) that enables stress-free safekeeping of digital assets for institutions. It also provides a cutting-edge wallet infrastructure platform that is secure, compliant, and automated and comes with a plug-and-play architecture for faster onboarding of developers, business partners, and government agencies.