Technical Implementation Specialist

Technical Implementation Specialist (a) – SaaS Aviation Service Management

About Us

At LimeFlight, we're revolutionizing inflight service management with an innovative SaaS solution, helping airlines significantly reduce food waste, fuel consumption, operational costs, and CO₂ emissions. Our vision is clear: creating a sustainable, zero-waste future for aviation. Join our agile, fully remote team, dedicated to making a meaningful environmental impact through cutting-edge technology.

Role Overview

As a Technical Implementation Specialist, you’ll play a key role in supporting our airline clients during onboarding and integration. You will act as the technical point of contact for customer implementations, helping ensure a seamless and independent onboarding process for every client.

Key Responsibilities

• Support new and existing customers in the technical setup and integration of LimeFlight, ensuring smooth and efficient onboarding.
• Participate in integration calls to understand customer needs and provide clear technical guidance.
• Write, maintain, and own technical customer-facing documentation.
• Assist customers in feeding data into the LimeFlight system using FlatFiles and APIs, ensuring data accuracy and consistency.
• Act as a first line of support for technical integration issues, troubleshooting and resolving problems.
• Liaise between customers and backend developers when advanced technical input is needed.
• Collaborate with the product and development teams by relaying customer feedback and suggesting product improvements.
• Assist in migrating customers to new versions of the LimeFlight API and deprecating older versions.
• Stay informed on industry best practices and LimeFlight’s evolving product ecosystem.
  
  

What Will Make You Successful

• You have a degree in Computer Science, IT, or a related technical field.
• You bring hands-on experience with API integration, technical support, or implementation of SaaS solutions.
• You are confident in working with RESTful APIs, and ideally, familiar with structured data handling (CSV/FlatFile formats).
• You are detail-oriented, structured, and able to communicate clearly with both technical and non-technical stakeholders.
• You thrive in customer-facing roles and enjoy problem-solving in collaboration with users.
• You’re empathetic, reliable, and motivated to make complex integrations work seamlessly.
• Experience in airline operations or flight management systems is a plus.
  
  

Why LimeFlight

Join LimeFlight’s fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.

Experience an engaging, dynamic company culture that values your contributions, creativity, and commitment to shaping a zero-waste future for aviation!

At LimeFlight, we're revolutionizing inflight service management with an innovative SaaS solution, helping airlines significantly reduce food waste, fuel consumption, operational costs, and CO₂ emissions. Our vision is clear: creating a sustainable, zero-waste future for aviation. Join our agile, fully remote team, dedicated to making a meaningful environmental impact through cutting-edge technology.