SecOps Engineer I

As a SecOps Engineer I, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services. Key Responsibilities: Responding to support cases from customers regarding security tool-related issues Providing timely and effective troubleshooting assistance to resolve customer problems Documenting support cases and solutions for future reference and knowledge sharing Communicating with customers in a professional and courteous manner, keeping them updated on the status of their cases Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues Contributing to the development of knowledge base articles and other support resources Participating in training sessions and workshops to enhance technical skills and product knowledge Maintaining up-to-date knowledge of industry trends and best practices in security operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.