ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
LifeMoves | First Step for Families (FSF) provides interim supportive housing in San Mateo to 39 families. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.
The First Step for Families Children Service Coordinator Children's Services Coordinator reports to their site Program Director and receives support from the Education and Specialized Services Team. This role creates and leads programs for children and youth to support school success, emotional growth, and family engagement. The CSC also assists with daily site operations, maintains a safe and welcoming environment, monitors the site, responds to client needs, and supports client check-ins, group activities, and overall site coordination. The CSC works with parents, schools, and community partners to connect families to needed resources and create a positive experience for every child. Additionally, this role plays a large role in the support of summer camp at their site.
The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and a strength-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.
ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management
- Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
- Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
- Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
- Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
- Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
- Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
Resource Connection and Community Collaboration
- Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
- Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
General Agency Responsibilities
- Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
- Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.
- Attend continuing education opportunities to grow expertise and uphold agency standards.
- Be available to work occasional evenings and weekends as needed or as schedule describes.
- Perform other duties as assigned to meet program and organizational needs.
Operations and Site Responsibilities
- Support daily site operations, including inspections, maintenance coordination, donation management, and general facility upkeep.
- Assist with maintaining clean, safe, and organized living environments.
- Facilitate group sessions or workshops that promote skill development and confidence.
Specialization Support
- Conduct family assessments and develop intervention plans connecting families to community services, schools, and programs.
- Create learning environments that support children’s social, emotional, physical, and cognitive growth; maintain program materials and supplies.
- Facilitate children’s support groups, workshops, and educational sessions based on age-specific needs; lead Summer Camp programs, including staff and intern supervision.
- Partner with schools and community providers to track student progress, support enrollment, and connect families to childcare and McKinney-Vento resources.
- Educate partners about the impact of homelessness on children and advocate for needed support.
- Support daily site operations, including inspections, maintenance, donations, and overall facility upkeep.
- Maintain a flexible schedule, including at least two evenings per week to meet program needs.
SHIFT – Sunday-Thursday 10:30AM-7PM
This is a flexible role supporting children and their families, the schedule may vary based on child support needs and includes availability for to occasionally flex schedule for evening and weekend programming.