Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Job title: Life & Pensions � Manager/ Senior Manager - Nagpur
Candidate Specification & Job Description
Candidate should have 10 - 15 years of experience in life and pension BFS and/or Insurance domain knowledge preferred
Own and manage various offshore Customer Journeys & new Transitions
As part of the team, the individual will manage end to end journey for offshore team
The Lead will own the day-to-day operations for this team and closely work with the Onshore Journey lead and offshore Head
Strong and proven track record in delivering large sized transformation programs
Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span
Will also be responsible for driving improvement customer experience and transformation across the journeys
Impeccable operational acumen and ability to problem solve and resolve conflict
Experience in Client Relationship Management � engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer�s ability to meet them
Experience of Driving Digital Transformation across a portfolio of accounts
Ensure Resources, Capabilities And Capacity To Meet Customer Requirements
Initiate process, productivity and service improvements to improve Customer Satisfaction
Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment
Excellent analytical and problem-solving skills
Experience in managing/supporting transitions of complex projects
Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations
Should be Flexible for night Shifts
Skills Required
RoleLife & Pensions � Manager/ Senior Manager - Nagpur
Industry TypeITES/BPO/KPO
Functional Area
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
- DIGITAL TRANSFORMATION
- INSURANCE DOMAIN
- LIFE & PENSIONS
- TRANSITIONS
Other Information
Job CodeGO/JC/1254/2025
Recruiter Namesaravanan P
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