Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
- Job Title: Life & Pension/ Health Insurance - Assistant Manager
Location: Pune
Key Responsibilities
Candidate should have 8+ years of experience in Life & Pension/Health Insurance.
Manage a set of new hires through initial team bonding exercises
Prepare a training schedule and adhere to timelines.
Track attendance and maintain MIS for test scores etc.
Ensure that training material is updated
Gauge the understanding levels of the batch from time to time and report back to the Manager.
Provide ongoing, constructive feedback to the team
Initiate ID creation requests with the tech team
Ensure that the entire batch is aware of the quality parameters
Ensure complete supervision as soon as the batch hits the floor
Identify gaps and plan training sessions for the existing team
Manage a team of 15-20 + associates
Track attendance and maintain MIS for test scores etc
Ensure that training material is updated
Provide ongoing, constructive feedback to the team
Identify gaps and plan training sessions for the existing team
Responsible for customer service turnaround within set time frames
Ensure accurate documentation of customer profiles
Handle written customer correspondence on behalf of customer
Communicate with operations staff on client issues, policy change etc
Should be able to communicate effectively with customer based out of UK
Passing the case to the relevant Q based on information given/missing
Should be able to analyze customer requirements & process cases accordingly
Meet unit level targets set for efficiencies, service levels and attrition
Skills Required
RoleLife & Pension/ Health Insurance - Assistant Manager - Pune
Industry TypeITES/BPO/KPO
Functional Area
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
- HEALTH INSURANCE
- INSURANCE
- LIFE & PENSIONS
Other Information
Job CodeGO/JC/2187/2026
Recruiter NamePoornima J
Click on Apply to know more.