About the role
Conduct GMP and food safety audits for the stores.
Monitor and ensure store ambience and hygiene.
Preparation of audit reports, circulation of audit reports to concerned stakeholders, and closure of Non-conformance with an RCA & CAP with a timeline.
Impart GMP & food safety training to the food handlers and the front-end operations team.
Coordinate for pest control activities across stores, ensure adherence to schedule, and review the effectiveness of pest control treatments.
Ensure FSMS documentation is up to date.
Resolve customer complaints with proper RCA & CAPA.
Coordinate with internal and external labs for product testing and ensure compliance with FSSAI requirements.
Ensure stores comply with the regulatory requirements with respect to central/state laws. Coordinate with the internal legal team.
Conduct market visits for product quality benchmarking.
Reduce quality rejections through better practices and solutions.
Coordinate with projects and maintenance teams with respect to quality and food safety – Preventive maintenance of equipment, new store opening, etc.
