Capgemini
Website:
capgemini.com
Job details:
Job Description
Role Overview
Customer-focused role involving reactive support, proactive customer engagement, and webinar delivery to drive Cisco licensing adoption and onboarding success.
Key Responsibilities
- Handle customer queries via phone, email, and tools; troubleshoot and resolve licensing/technical issues
- Engage with customers early in the lifecycle to guide them through Enterprise Agreement onboarding via 1:1 engagement
- Work within a globally consistent delivery process to provide Licensing, Services, and Software onboarding support
- Engage customers proactively during onboarding and guide next steps for adoption
- Deliver webinars and training sessions to educate customers on licensing and processes
- Collaborate with internal teams, partners, and stakeholders
- Maintain documentation, knowledge base, and support process improvements Requirements
- Knowledge of Cisco licensing & basic networking (CCNA preferred)
- Strong communication and presentation skills
- Experience in multiple stakeholder management (B2B environment)
- Customer-facing experience with international clients
- Ability to work independently with a proactive mindset
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