- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
About the role
Capgemini
Website:
capgemini.com
Job details:
Job Description
Key Responsibilities
- Handle customer queries via phone, email, and tools; troubleshoot and resolve licensing/technical issues
- Engage with customers early in the lifecycle to guide them through Enterprise Agreement onboarding via 1:1 engagement
- Work within a globally consistent delivery process to provide Licensing, Services, and Software onboarding support
- Engage customers proactively during onboarding and guide next steps for adoption
- Deliver webinars and training sessions to educate customers on licensing and processes
- Collaborate with internal teams, partners, and stakeholders
- Maintain documentation, knowledge base, and support process improvement
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