Founder's Office - Strategy and Growth

This is a remote position. ​ We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey. If you are expecting a working playbook that you can scale, LiaPlus is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you. You will directly work with the founders. Your primary roles and responsibilities will include sales and customer success. Being an early stage startup, we would love for you to dabble in multiple areas, to the extent you would like. Growth You will lay the foundation for and execute upon our outbound sales strategy. BDR (Business Development Representative) Management: Hire, onboard and manage BDRs Create an AI-supplemented prospecting in-house product Optimise our outbound sales machinery by iterating on channels, messaging, ICP (ideal customer profile), databases, tooling, personalization, persona, intent signals etc Set up the BDR playbook: find leads from databases, reach out to them (manual + automated) to set up meetings; iterate on messaging/channels to maximise conversion rate Run custom campaigns e.g. writing to VCs for intros to their portfolio companies, writing to conference attendees, scraping forums and job descriptions for relevant leads etc Inbound conversion - Respond to inbound leads and automate follow up communication; iterate on messaging/channels to maximise conversion rate Account executive - You will be responsible for driving revenue for the company Qualification & conversion - Set up the process to do initial discovery and qualify clients; subsequently, move them down the funnel, follow up at regular intervals, eventually culminating in a sale End to end pipeline management: Shepherd deals from first touch to close; Concretely define different stages of the funnel and optimise them Sourcing: While you will have access to some leads (marketing, BDRs), you will be responsible for sourcing a vast majority of your own leads. Demos: Conduct compelling product demos for prospects; work with product and engineering to improve demo quality. Understand client requirements, coordinate with internal teams to prepare custom demos and sandbox environments. Present custom sandboxes and custom demo videos to clients. Negotiate contracts, close deals and exceed sales quotas. Instill best in class CRM hygiene so we have better visibility on the pipeline. Partnerships - Forge strategic partnerships that drive revenue at scale Drive product improvement: You will be closest to understanding our customers' pain points and expectations, and thus their biggest champion. You will advocate for their needs in discussions with Product, Design and Engineering. Onboarding and Customer success Own customer ACV expansion and retention Act as the primary point of contact with the customer and make sure they feel heard and understood. Be the voice of the customer within the company. Wear multiple hats and collaborate with engineering, design and product to ensure that customer's needs are met timely. Proactively shepherd the deal towards successful go-live. Onboard, manage, and ensure success for our customers. Proactively gauge the health of an account and follow up with clients to anticipate bottlenecks. Bubble up issues to product/engineering. Act as bridge between Client and Product/Engineering/Design. Break down client requirements to product, design and engineering. Proactively follow up to get ETAs, make sure project is on track and communicate same with the clients. Proactively communicate any delays in advance and make sure client is bought in. Build out resources and documentation that can help answer repetitive questions coming in from clients.

At LiaPlus AI, we're transforming how enterprises manage customer support with our AI Employees that sounds human, speaks any language, and works 24/7. We're trusted by industry leaders in Banking, Insurance & E-Commerce and we're scaling fast to meet growing demand. We work hard and take pride in our commitment to deliver the best products on the market. With a strong pipeline of enterprise clients and ambitious goals, we're moving fast to execute and deliver results.