Levelpath Customer Support Specialist

Reporting into Product, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform We are building a world class support team – obsessed with helping our customers, and focused on getting them back on the right path when challenges arise. This is a rewarding opportunity to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world This position is located in downtown San Francisco, in-office, conveniently adjacent to public transit. While a startup, we offer most standard benefits you'd expect from a mature organization - even transportation and 401k! Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base Build best practice guides and playbooks to ensure our customers and their users are set up for success Act as a trusted advisor & support customer health by understanding their users' friction points when using Levelpath You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)

Levelpath is powering enterprise procurement, with a mobile-first, user-friendly platform designed to streamline and modernize the often cumbersome procurement process. The startup aims to alleviate common pain points in business procurement, such as lack of transparency, data silos, and inefficiencies caused by fragmented processes. With a commitment to creating an enjoyable procurement experience that ultimately leads to company-wide efficiencies and a rapid return on investment. The platform's mobile-centric interface offers a next-gen, easy-to-use approach, while AI algorithms deliver actionable insights and reduce vendor redundancy. Already serving dozens of enterprise customers, Levelpath recently secured significant capital in a Series A funding round. Having doubled its employee count and developing a go-to-market strategy in 2024, Levelpath is poised to further reshape the procurement landscape.