Manager, Customer Success & Contract Renewals

Levata

Experience: 3+ yrs
Location: Chicago, Illinois, United States
Job type: Full-time

Required skills

CRM (Salesforce or similar)
Salesforce
CRM

About the role

Description

At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what’s next by leveraging our knowledge of what’s possible today. Join a team where complexity doesn’t mean confusion—but clarity, execution, and measurable impact.

As Levata continues to scale its customer base and digital platform (eCommerce, MyAccount, TrueVue), we need a disciplined operator to ensure renewals are executed on time, customers stay engaged, and risks are identified early. The Manager, Customer Success & Contract Renewals is responsible for executing and improving the renewal and customer success process across a defined portfolio of accounts.

This is a hands-on, player-coach role where you will:

Manage a book of business and renewal pipeline

Support and guide a small team (or future team)

Partner closely with Sales on renewals and expansion

Ensure customers are engaged, supported, and retained

This role is ideal for someone who is detail-oriented, commercially aware, and eager to grow into a more senior leadership role.

Core Responsibilities:

Renewal Execution

Manage day-to-day renewal pipeline for assigned accounts

Track contract dates, pricing, and renewal terms

Prepare renewal quotes and coordinate approvals

Ensure timely outreach and follow-up with customers

Customer Success Support

Maintain regular communication with customers

Support onboarding, adoption, and ongoing engagement

Help coordinate QBRs or business reviews for key accounts

Churn Risk Identification

Monitor account health signals (usage, engagement, issues)

Escalate risks to leadership and partner teams

Support execution of retention strategies

Sales Partnership

Collaborate with Account Executives on renewals and expansions

Share insights on customer needs and opportunities

Support account planning with renewal insights

Process & Data Management

Maintain accurate data in CRM (Salesforce or similar)

Follow defined renewal workflows and playbooks

Help identify process gaps and recommend improvements

Reporting & Forecast Support

Provide updates on:

Upcoming renewals

At-risk accounts

Renewal status

Support forecasting accuracy with clean data and updates

Experience:

3–6 years in Customer Success, Account Management, Sales Ops, or Renewals

Experience working with B2B customers

Exposure to contract management, renewals, or customer lifecycle roles

Capabilities

Highly detail-oriented and organized

Strong communication and follow-through

Basic commercial understanding (pricing, contracts, customer value)

Comfortable working in CRM systems and managing data

Ability to manage multiple accounts and deadlines

Growth Traits

Coachable and eager to take on more ownership

Interested in developing into a senior customer success or commercial leader

Proactive mindset with a bias toward action

About Levata

Integrates enterprise mobility, barcoding, and automation technology solutions.

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