Salesforce Admin/Service Cloud Consultant

About Letitbex AI

Letitbex AI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.

Required Skills & Experience

• 8+ years of experience as a Salesforce Administrator or Consultant, with a strong focus on Service Cloud.
• Demonstrated expertise in Service Cloud capabilities including Case Management, Email-to-Case, automation with Flows, and configuration best practices.
• Proficient in Salesforce declarative tools: Profiles, Roles, Sharing Rules, Validation Rules, Page Layouts, Record Types, Formula Fields, Reports & Dashboards.
• Strong experience with Salesforce Flows for complex business automation.
• Familiarity with mobile optimization within Salesforce Lightning Experience.
• Hands-on experience with data loading and migration tools (e.g., Data Loader, Data Import Wizard).
• Ability to create intuitive and insightful dashboards and reporting to measure case metrics.
• Experience working in Agile/Scrum delivery environments.
• Salesforce Service cloud certification Mandatory
• Excellent communication and interpersonal skills for working with business users and IT teams.

Letitbex AI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.