About the role
Key Responsibilities
Customer Services
Meet & Greet the customers
Assisting customers throughout the shopping journey
Sharing product features & benefit with the customers
Explaining services , building trust & loyalty
Resolving Customers queries pre & post Sale
Ensure product delivery to the customer on time
Receive feedback from the customer on services & product
Inventory Management
Daily quick count of all the PIDs available in the store
Receive bulk shipment , physical count & mark receive in the system on daily basis
Daily replenishment to fill the display gap
Check the bad inventory /damage product & keep it on designated place
Ensure daily handover & receiving product from VRX through HOP app
Highlight inventory mismatch /discrepancy to the Store Manager
Operational Process
Following the VM guidelines
Maintain cleanliness & hygiene in the store
Update all the SOPs file on daily basis
Reconcile daily cash & card sale
About the company
With a mission to give India a vision, Lenskart.com is India's fastest-growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers' eye powers.