Product Owner, Core Credit Card Platform (Remote)

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Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers’ best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We’re committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.

The anticipated salary range for this role is between $100,000.00 and $150,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.

Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank’s first anniversary. We don’t plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group’s 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.

Summary

As a Credit Card Platform Product Owner, you will continuously evaluate our customer interactions from pre-market research through existing customer data to always find new ways to improve customer experience and exceed expectations.

Principal Duties & Responsibilties

• Understands Jenius Bank’s product goals and objectives as they relate to our Credit Card platform core.
• Identifies the Why and What as it relates to Credit Card platform configurations
• Works cross functionally to accept business requirements from internal teams in order to execute them with our Credit Card platform team
• Owning and maintaining a strategic Credit Card platform product roadmap as the single point of contact
• Build and align roadmap with Jenius Bank’s overall digital strategy.
• Execution planning across Jenius Bank and with Credit Card platform’s technology team.
• Supports Credit Card platform upgrades including but not limited to Credit Card platform upgrade version specific product enhancements, availability review and planning as it aligns with Jenius Bank’s strategic roadmap
• Manages product configurations, changes, testing and validation across Jenius Bank products and services hosted on Credit Card platform
• Provides strategic inputs into the Credit Card platform roadmap to support Jenius Bank functions
• Understands Jenius Bank current and future strategic needs to effectively leverage Credit Card platform product and business relationships to influence the longer term Credit Card platform roadmap
• Influences the roadmap which influences the Jenius Bank specific Credit Card platform backlog of core user stories and acceptance criteria for one or more products or components
• Participates in Iteration planning and Program Increment Planning activities with Credit Card platform in order to manage JB stakeholder expectations
• Monitors the development progress and provides updates to stakeholders, as requested.
• Applies Agile methods and processes and encourages frequent inspection and adaptation of ongoing work product.
• Assists with defect and production incident monitoring, triage, and remediation to minimize Customer complaints and help avoid any financial, reputational, and/or legal risk.
  
  

Position Specifications

• 3+ years of experience as a Product Owner leading a team of developers/vendors to deliver digital applications to market. 
• Experience with leveraging data analytics to make recommendations and decisions that lead to improvements in the Customer experience and/or business OKRs. 
• Experience leading cross functional teams through decision-making to achieve optimized outcomes. 
• Experience working in an Agile environment and using associated tools (i.e. Jira). 
• Knowledge of financial services industry
• Knowledge of Credit Card products and services or similar Fintech solutions
• Strong negotiation, organization, management, analytical and people skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
  
  

Preferred Qualifications

• Scaled Agile Framework (SAFe) experience and systems development environment experience
• Working knowledge of core processors (i.e. Zeta, FIS, i2C, TSYS, Corserv). 
• Experience managing stakeholder groups to align on balancing numerous constraints to achieve an optimized outcome. 
• Experience working in a highly regulated environment.
  
  

EOE STATEMENT

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment.