Dialer Administrator

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are looking for a Dialer Administrator for our Operations team. The administrator will be responsible for configuring, managing, and optimizing outbound dialing campaigns to support collections operations. This role ensures efficient call routing, monitors performance, maintains compliance with regulations, and collaborates with teams to implement campaign strategies and drive results. Key Responsibilities Configure, maintain, and optimize the outbound dialer system to support collections operations. Import and manage daily account lists for outbound dialing campaigns. Schedule and manage dialing windows to align with compliance requirements and operational goals. Assign and update agent skill groups to ensure efficient call routing and agent productivity. Monitor dialer performance metrics and make real-time adjustments as needed. Collaborate with collections management to implement campaign strategies and reporting. Troubleshoot technical issues related to the dialer and coordinate with vendors or IT as needed. Ensure adherence to regulatory and compliance guidelines related to outbound calling. Document dialer processes and changes to maintain operational transparency and continuity. Key Requirements: 2–4 years of experience in a call center or collections environment, with at least 1 year managing or configuring dialer systems (e.g., Noble, Genesys, Five9, etc.). Strong understanding of outbound dialing strategies and compliance considerations (e.g., TCPA). Familiarity with importing data files and managing call campaigns within a dialer platform. Experience working with agent skill groups and call routing logic. Proficiency in Excel and basic data analysis. Detail-oriented with strong organizational and problem-solving skills. Excellent communication and collaboration skills. Experience in the auto lending industry or financial services preferred.

Lendbuzz is a financial technology company that provides auto financing solutions for international professionals and expatriatesdot With a focus on accessibility and affordability, Lendbuzz offers competitive rates and flexible terms to help individuals finance their vehicle purchases and build credit in the United Statesdot Headquartered in Boston, Massachusetts, Lendbuzz is simplifying auto finance for global citizensdot