Bhanzu
Website:
bhanzu.com
Job details:
About Bhanzu
Bhanzu is on a mission to eradicate math phobia and transform the way students learn mathematics globally. Currently operating online in 20+ countries, Bhanzu is expanding rapidly and building high-performing teams to support this growth.
We have opened 3 offline Centers in US - Taxas, Dellas, & New Jersey & have plans of opening more centers in coming months.
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The primary responsibility of this role is to handle customer inquiries, process refunds, and implement retention strategies to ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional service.
-Act as a single point of contact and be the face of Bhanzu support for the customers.
-Respond to customer Refund queries in a timely and accurate way, via phone, email or chat.
-Proactive outbound calling to build rapport with the customers.
-Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
-Follow-up with customers to ensure their issues are resolved.
-Build and maintain long-lasting relationships with existing customers.
-Maintain a deep knowledge of company products and services.
Requirements:
-Degree in management, marketing, communication, or a similar field.
-Excellent written, verbal skills and interpersonal skills.
-Good conflict resolution and problem-solving skills.
-Ability to multi-task and display patience when handling tough cases.
Note :
1) Immediate joiners required
2) It's Individual contribution role
Click on Apply to know more.