INSURANCE AUTHORIZATION COORDINATOR

About Legent Health

At Legent Health, our mission is simple yet profound: “To provide first-class health care that puts YOU first.”

Our vision reflects our commitment to excellence: “Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.”

Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:

• Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
• Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
• Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.

Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.

About the Role

An Insurance Authorization Coordinator is responsible for obtaining authorization via phone and online systems for facilities as needed. Critical requirement is communicating informational needs with both the insurance companies as well as the center staff as needed. Have in depth understand of benefits and authorizations on all fronts, both in and out of network, is crucial. 

Position’s Essential Responsibilities 

• Insurance verification process. 
• Ensure clarity in insurance coverage eligibility. 
• Communicate regarding any emerging policy changes. 
• Resolve patient billing questions and complaints. 
• Initiate outbound calls that are effective in scope, and lead to successful patient verification and authorization requirements as needed. 
• Fax/mail any relevant documentation for authorization requests to the appropriate individuals and follow up on all authorization requests prior to office visits/surgeries/procedures. 
• Communicate effectively and efficiently with multiple offices and facilities as questions arise regarding patient benefits and eligibility. 
• Demonstrates ability to be team player. 
• Under the direction of leadership works with necessary departments (e.g., Case Management, Medical Records, Patient Access, PFS Resolution Team, etc.) in order to drive process improvement and system edits. 
• All other duties as assigned. 

EDUCATION REQUIREMENTS 

• High School Diploma 
• Minimum 2 years insurance verification experience in a medical office required 
• Medical insurance verification and authorization experience preferred 
• Listens well and devotes full attention to patients and medical professionals alike 
• Has the ability to remain calm, even under the most stressful of situations 
• Communicates well, both orally and in writing 
• Can switch priorities based upon patient need 
• Can maintain confidentiality 
• Ability to multi-task in a fast-paced environment. 

Why Join Legent Health?

Legent Health fosters an environment where team members are empowered to deliver exceptional care while growing professionally within a supportive, values-driven culture.

We Offer:

• Competitive salary and performance incentives
• Comprehensive benefits package 
• Paid time off and wellness programs
• Career development and training opportunities

Equal Employment Opportunity (EEO) Statement

Legent Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.

I-9 and E-Verify Compliance:
 Employment eligibility will be verified through the U.S. Department of Homeland Security’s E-Verify system. All applicants must provide valid documentation to establish identity and authorization to work in the United States, as required by federal law.