Operations Site Manager, LegalZoom Virtual Mail

Description

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

Where we work

In an effort to foster a better work-life balance, LegalZoom is committed to a remote-first work environment. Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more.

This role is onsite at our Frisco, TX location

Overview

You are the Operations Site Manager for LegalZoom Virtual Mail, responsible for managing a team of 26+ hourly employees and 2+ Assistant Managers based in our Fulfillment facility in Frisco, Texas. You will lead the team to consistently delight our customers, through flawless execution of our virtual mail fulfillment services and you will promote a safe and inclusive work environment. You will oversee a team that deals with millions of mail items that are scanned, digitized, and processed. This team also processes and deposits thousands of checks weekly for our customers. As a valued leader, you will be a key contributor in the execution of critical business strategic initiatives.

You will

• Manage and build a high performing team of Virtual Mail Operators and Assistant Managers.
• Lead the execution and delivery of all targeted business plan metrics across output, productivity, quality, cost, safety and people
• Provide ongoing leadership and mentorship to staff with a focus on high employee engagement, morale, collaboration, and retention of high performing staff.
• Maintain health and safety standards and promote a positive health and safety culture on site.
• Drive continuous process improvement and identify efficiencies in order to increase productivity.
• Manage the labor planning process for the site to ensure the optimal staffing is met in order to consistently deliver our output, throughput, and customer delight goals.
• Carry out leadership responsibilities in accordance with the organization's values, policies, and procedures.
• Ensure that strategic plans and actions are consistently implemented across the department to meet KPI goals and objectives, making adjustments as needed
• Effectively influence the development of a positive work environment that inspires the team to meet the department’s daily goals
• Understand the business and identify potential areas of improvement from a technical perspective, compliance, or regulatory risk
• Proactively deep dive variations in team performance
• Communicate and collaborate with other Site Managers
• Communicate and collaborate with other departments and stakeholders
• Have the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally
• Continuously monitor the daily workflow and provide guidance to employees to meet daily and weekly production goals and objectives
• Train, coach, and evaluate staff to maintain operational and quality standards.
• Develop and update training documents and best practices
• Lead prospective candidate recruiting and new hire onboarding efforts Other duties may be assigned
  
  

You have

• 5+ years of relevant experience in an operations leadership role in manufacturing / logistics / supply chain, managing a large group facility (15+ hourly employees) which includes managing other people managers.
• Ability to recruit, motivate, lead, and retain key employees. Experience operating in a large scale, fast pace, and process-driven environment.
• Significant experience with 5s and Lean Six Sigma Methodologies, with the ability to effectively implement waste reduction initiatives.
• Excellent business judgment with the ability to step back and look at long term vision for the department growth.
• Demonstrated strong track record of problem solving and solid analytical skill with the ability to find solutions for a variety of operational challenges.
• Proven experience and passion around driving high employee engagement and building high performing work teams.
• High tolerance for ambiguity with the ability to work with minimal direct supervision.
• Strong communication and interpersonal skills.
• Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.
  
  

LegalZoom is a remote-first company and the national range for this role is ($81,000 - $105,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
  
  

○ Fertility

○ Mental Health

○ One Medical

○ Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers.