Terminal Operations Agent

About the Department

About Us

Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11.1 million passengers in 2025 and is one of the top 50 airports in the United States for passenger traffic. Sixteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 160,000 aircraft operations in 2025. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities.

Terminal Expansion projects are currently underway at RSW to improve the airport travel experience by consolidating the security checkpoints, adding concession space and providing passengers more amenities and options. In addition, a new Concourse E is being constructed with 14 gates, as well as other terminal, landside and airside improvements.

The anticipated starting hourly rate for the ideal candidate is $21.92.

The Lee County Port Authority is looking for a motivated Terminal Operations Agent to join our team. In this role, you’ll be the eyes and ears of the terminal, ensuring that Southwest Florida International Airport runs smoothly, safely, and efficiently every day.

Position Duties

What You’ll Do:

• Conduct regular walkthroughs of public, secured, and tenant areas to ensure compliance and standards are met
• Identify and report facility deficiencies, initiating corrective actions to meet Port Authority timelines
• Be the first on the scene for medical emergencies to coordinate access for responders and document incidents
• Work daily with the FAA, TSA, Customs Border Protection (CBP), tenants, stakeholders, and Port Authority personnel to keep operations seamless
• Help manage the airport’s Lost & Found program and maintain critical operational reports
  

What We’re Looking For:

• At least one year of experience in customer service, aviation, or a related field
• A valid Florida driver’s license within 30 days of hire
• Ability to pass a drug screening and comprehensive TSA/CBP background checks to secure an airport badge and customs seal
• A high degree of initiative and the ability to work independently in a fast-paced environment
  

Emergency Response/Recovery Activities

Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time.Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities.

Please review full job description here

Operates and manages commercial and general aviation airports in Florida.