Library Associate, Senior

About the Department

Lee County Library System is looking for a dependable, customer-focused person to join our team as a Senior Library Associate, Circulation Supervisor. This role is a great fit for someone who enjoys helping others, stays organized in a busy environment, and is comfortable leading a team. You will support daily circulation operations, guide staff, and provide friendly service to patrons of all ages.

Position Duties

What You’ll Do

• Supervise, train, and coach circulation staff while ensuring library policies and procedures are followed.

• Create staff schedules for daily, weekly, and monthly coverage at the circulation desk.

• Set performance goals for staff and complete performance reviews.

• Serve on hiring teams when filling circulation department vacancies.

• Provide prompt, courteous customer service in person, by phone, and online.

• Prepare reports, correspondence, and bank deposits.

• Oversee daily and weekly reconciliation of fines, fees, copy and print charges, and other collected funds.

• Operate equipment such as computers, self-check machines, photocopiers, cash registers, and related tools.

• Operate and troubleshoot the library’s Automated Materials Handling System.

• Participate in system-wide committees and projects.

• Support a positive, team-oriented work environment.

• Perform other related duties as needed.

To succeed in this role, you’ll need strong communication skills, the ability to work collaboratively with a team, and a commitment to providing inclusive service to a diverse community. You should be comfortable engaging with patrons of all ages, including children, teens, and those who speak languages other than English. Initiative, creativity, and flexibility are key, along with a willingness to grow and learn.

Minimum Qualifications

What We’re Looking For

A combination of education and experience equivalent to:

• Bachelor’s Degree or equivalent coursework and experience
• One year of customer service experience, demonstrating the ability to:
  • Assist customers in person, by phone, or online with patience and professionalism
  • Resolve questions, concerns, or issues in a courteous and solutions-focused manner
  • Communicate clearly with a diverse range of people, including children, teens, adults, and non-English speakers
  • Work effectively in a fast-paced environment while maintaining accuracy and a positive attitude
  • Experience handling transactions or payments, such as cash, cards, or point-of-sale systems, which relates directly to processing library fines, fees, and daily reconciliation tasks
  • Ability to use standard office equipment such as computers, printers, copiers, or cash registers, with comfort learning new software and troubleshooting basic issues
  • Ability to work well with others and support a team environment, including collaborating with coworkers, following procedures, and contributing to a positive work culture
• Strong communication skills and the ability to provide professional, courteous service to the public
• Ability to work well with others and support a team environment

Preferred Skills

• Three or more years of customer service experience
• One or more years of library experience
• Two or more years of supervisory experience
• Bachelor’s degree
• Valid Florida Driver’s License
• Ability to use standard office and library equipment
• Comfortable learning and troubleshooting library-related software and systems

Other Qualifications

Work Schedule: Full-time, 80 hours bi-weekly. Hours vary and will include evenings, Saturdays, and some Sundays.

Location Flexibility: Employees may be reassigned temporarily or permanently to other locations in the system based on operational needs.

Team Culture: You’ll be part of a dedicated team that values collaboration, continuous learning, and outstanding service—both to the public and to one another.

At the Lee County Library System, we do more than lend books, we build community. With 13 active branches, innovative resources, and impactful programs, we empower people of all ages to explore, learn, and connect.

If you’re passionate about public service, creativity, and helping others thrive, this is your opportunity to grow your career and make a real difference.

Why Join Lee County Library System?

• Be part of a team that values innovation, collaboration, and community engagement
• Work in a 13-branch system serving a diverse and growing population
• Deliver programs, services, and resources that inspire learning and lifelong curiosity
• Support access to books, technology, and opportunity, for everyone in our community

About Lee County
Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.

Providing municipal services and governance for Lee County residents.