Consumer Support Representative

Description

More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five star resort and residential properties around the world.

Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do.

If you are committed to your growth, collaborative both in spirit and action, and seeking to join a high performing team that both works hard and plays hard, we encourage you to apply.

 Job Overview: 

As a Customer Support Representative at Ledge, you will be the frontline ambassador, embodying our commitment to exceptional service and customer satisfaction. Your primary responsibility will be to engage with customers via phone, email, and live chat, resolving inquiries, troubleshooting issues, and providing product or service information. You will play a crucial role in fostering positive relationships with our clientele, ensuring their needs are met promptly and professionally. Additionally, you will collaborate closely with internal teams to escalate complex issues and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience. This role offers an exciting opportunity to make a meaningful impact and grow within a dynamic and supportive team environment. At Ledge, your career isn’t just a job – it’s a journey of continuous elevation and achievement. 

Key Responsibilities:

1. Cultivate long-lasting relationships with new and existing clients/customers
2. Ensure you are assisting the team toward meeting monthly objectives
3. Upsell customers who come through to the Consumer Support line. 
4. Attend company product knowledge trainings to understand furniture lines and provide the best service
5. Perform routine tasks required to administer and  execute customer service programs 
6. Participates in staff meetings and attends other meetings and seminars as needed
7. Participates in customer service department rocks, goals, and systems
8. Performs other work-related tasks as assigned

Requirements

• 1-3 years’ experience working the front lines of customer service (well-known/reputable brands, a plus.)
• Highly skilled in using different computers/programs/software/platforms
• Working knowledge of customer service platforms, especially in call centers, social media, direct messaging, and email (NetSuite, Google Business, Intermedia, a plus.)
• Extenuate positive energy
• Comfortable working on a team
• Proven ability to drive results
• Relentless in the pursuit of exceeding goals and setting higher standards
• Proven experience in customer services avenues 
• Enthusiastic team player with a strong drive to create a positive work environment
• Excellent verbal and written communication skills

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.