IHG Hotels & Resorts
Website:
ihgplc.com
Job details:
We are looking for a passionate
Learning & Quality Manager to join our team and drive a culture of
learning, service excellence and continuous improvement.
✨
Key Responsibilities:
- Lead the property’s Learning & Development initiatives
- Plan and deliver engaging training programs aligned with IHG standards
- Drive service excellence and quality standards across the resort
- Monitor guest feedback, quality scores and brand standards
- Conduct quality audits and identify opportunities for improvement
- Partner with HODs to identify training needs and develop colleagues
- Support onboarding, induction and ongoing development programs
- Drive a strong learning culture and continuous improvement mindset
- We’re Looking For:
- Relevant experience in Learning & Development / Quality within the hospitality industry
- Strong understanding of luxury hospitality and service standards
- Excellent communication, presentation and facilitation skills
- Passion for people development and service excellence
- Strong interpersonal and stakeholder management skills
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Click on Apply to know more.
