Bhanzu
Website:
bhanzu.com
Job details:
About Bhanzu
Bhanzu is a fast-growing global edtech company building AI-powered learning experiences and transforming how students
learn mathematics across 20+ countries. Founded by Neelakantha Bhanu Prakash, our mission is to eliminate math phobia
and inspire students to excel in STEM.
As we scale globally, we’re looking for a Director – Community, Partnerships & Events to drive growth through strong
partnerships, impactful events, and community building.
What’s This Role About?
We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The
primary responsibility of this role is to handle customer inquiries, process refunds, and implement retention strategies to
ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a strong attention to
detail, and a passion for delivering exceptional service.
What You’ll Be Doing
● Act as a single point of contact and be the face of Bhanzu support for the customers.
● Respond to customer Refund queries in a timely and accurate way, via phone, email or chat.
● Proactive outbound calling to build rapport with the customers.
● Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination
with cross-functional teams.
● Follow-up with customers to ensure their issues are resolved.
● Build and maintain long-lasting relationships with existing customers.
● Maintain a deep knowledge of company products and services
What We’re Looking For
● Degree in management, marketing, communication, or a similar field.
● Excellent written, verbal skills and interpersonal skills.
● Good conflict resolution and problem-solving skills.
● Ability to multi-task and display patience when handling tough cases.
Why You’ll Love This
● High ownership – you’ll actually build something from zero to scale
● Work directly with leadership
● Opportunity to create real impact at a global level
● Freedom to experiment and try bold ideas
If you enjoy building relationships, creating impact, and scaling something meaningful, this role is for you.
Click on Apply to know more.