Learning & Experience Associate- ( Day Shift)

Bhanzu

Website: bhanzu.com
Job details:

About the company:

Bhanzu is a global, India-headquartered EdTech company founded by Neelakantha Bhanu Prakash, the world’s fastest human calculator and a Mental Math Olympiad gold medalist. On a mission to eliminate math phobia, Bhanzu offers personalized, AI-powered math learning programs for students from UKG to Grade 9. Our approach goes beyond rote learning, focusing on conceptual clarity, speed math, and real-world application. With a presence across 20+ countries including the US, UK, Canada, the Middle East, and India, we are redefining how students engage with mathematics and empowering the next generation to confidently pursue STEM careers.

Key responsibilities:

Act as a single point of contact and be the face of Bhanzu support for the customers.

-Respond to customer Refund queries in a timely and accurate way, via phone, email or chat.

-Proactive outbound calling to build rapport with the customers.

-Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.

-Follow-up with customers to ensure their issues are resolved.

-Build and maintain long-lasting relationships with existing customers.

-Maintain a deep knowledge of company products and services.

Requirements:

-Degree in management, marketing, communication, or a similar field.

-Excellent written, verbal skills and interpersonal skills.

-Good conflict resolution and problem-solving skills.

-Ability to multi-task and display patience when handling tough cases.

Note :

1) Immediate joiners required

2) It's Individual contribution role

3) Freshers can apply

Click on Apply to know more.