Lanstitut
Website:
lanstitut.com
Job details:
Role Overview
We are looking for a proactive and communicative individual to join our team as a Student Relationship Officer. The primary objective of this role is to act as a dedicated point of contact for our students, ensuring their concerns are heard and resolved while maintaining a high level of engagement through consistent outreach.
Key Responsibilities
- Student Engagement: Actively connect with students to build rapport and ensure they feel supported throughout their journey.
- Feedback Management: Systematically collect feedback from students regarding their experience, classes, and facilities.
- Issue Resolution: Identify student problems and ensure they are properly informed/escalated to the internal team for resolution.
- Communication Loop: Provide timely updates to students regarding the status of their queries or any changes in the institution.
- High-Volume Outreach: Maintain a high level of daily activity, including making approximately 60 to 80 dialed calls per day to check in on the student community.
Requirements
- Excellent Communication: Ability to speak clearly and empathetically with students.
- Problem-Solving Skills: A knack for understanding issues and relaying them accurately to the right departments.
- High Energy: Ability to handle a high volume of outbound calls (80+ daily) while maintaining a positive attitude.
- Organizational Skills: Proficiency in tracking feedback and ensuring no student query goes unanswered.
Daily Targets
Dialed Calls: 60–80 calls per day.
Feedback Logs: Daily reporting of student concerns and feedback trends.
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