Defense Travel System (DTS) Support Subject Matter Expert

Position Summary

LCI is seeking a Defense Travel System (DTS) Customer Support Subject Matter Expert (SME) with deep expertise in enterprise travel policy and system architecture. The SME will manage service desk operations to analyze and resolve complex support requirements using industry best practices. This role provides technical oversight for customized web-based applications and SharePoint environments, leveraging a strong understanding of organizational business processes to deliver comprehensive Content Management and Business Process Analysis support.

Individual must be able to attain and maintain a valid US Government Secret or Top-Secret security clearance is to be retained in the position.

Duties & Responsibilities

• Establish and maintain program management capabilities to oversee sensitive administrative and technical support operations.
• Provide the expertise necessary to manage, prioritize, and execute daily operational functions and workload requirements.
• Generate executive summaries and performance metrics to identify trends, resolve issues, and drive process improvements.
• Technical Support & Customer Service
• Deliver remote and onsite Tier-II technical assistance for system users, resolving complex software, policy, and troubleshooting inquiries via phone or email.
• Act as a primary point of contact for guidance on specialized software usage, entitlements, and regulatory compliance.
• Perform detailed audits of financial authorizations and vouchers to ensure strict adherence to organizational regulations and federal policies.
• Oversee corporate travel card systems, managing account status and credit limits based on authorized requests and agency protocols.
• Monitor and reconcile periodic financial reports to identify anomalies, correct errors, and ensure data integrity.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Bachelor's Degree and at least 10+ years of travel support experience.
• Ability to work in a fast-paced environment, multitask, and communicate clearly and effectively verbally as well as in writing.
• Travel Agent Certificate is preferred but not required.
• SECURITY CLEARANCE REQUIREMENTS: Must possess an active Department of Defense (DoD) Secret Security Clearance

Skill & Certification Requirements

• Working knowledge/experience with DTS, Defense Joint Travel Regulations (JTR), Federal Travel Regulation (FTR) and Financial Management Regulations related to travel.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Solid MS Office Suite hands-on experience, including MS Outlook, Excel, Word, and PowerPoint.
• SharePoint repository and creating folders to store travel information.
• Ability to provide superior customer service in challenging circumstances.
• Must possess excellent written and verbal communication skills
• Position requires sitting for long periods of time. (Sedentary Work)
• Most duties require extended use of a keyboard and computer monitor
• Extended Telephone Use
• May require lifting of 20-50 lbs
• LCI is an Equal Opportunity Employer/Veterans/ Disabled

• If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position, please contact HR by phone at (405) 622-2200 or by email at hr@lcibest.com.