Tata Tele Business Services
Website:
tatatelebusiness.com
Job details:
Job Description
JOB DESCRIPTION
Division NOC
Org Keys
Function / Sub Function Voice Network
Role Title Voice FO – Team Member
Role Code
Reporting Structure Voice FO – Voice FO Lead- Head Network Operations - Head Service Assurance–CTO
CA2 if any
Responsibility Level (Band)
Grade/Level
Job responsibility
- Responsible for proving technical support for VOIP & PSTN network.
- Ensuring NW fault and customer complaint resolution.
- Backup of Voice Core Nodes CDRs
- Backup of Voice Core Node DB
- POI Augmentation
- Fault Rectification Hardware
- POI Outages Handing
- Patch upgrades
- R & R activities
- New product /Equipment testing
- ACT Portal CR management
- New POI commissioning
- PRI / SIP migrations
- Internal RA Audit compliance
- Complaint Handling
- Support to Service account Manager
- BSNL/MTNL payments
- ITTN POI co-ordination
- Special projects
- PV audit/ AMS portal update
- PM activities
- Support to Infra/TX team
- DOT Audits
- Internal/External Audits of TTSL
Span of control: TTL Network Operations
Key Customer NOC, NW Planning, FO, CSO, SCM, Finance
Necessary Preferred
Skills
- Over 7+ years of experience in Voice & VAS core domain.
- Strong understanding of project management, customer service, and technical knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN, STP & SMSC
- Excellent problem-solving, leadership, and communication skills.
- Proficiency in network monitoring and troubleshooting tools (e.g., Wireshark, Tektronix)..
- Experience with VoIP, SIP Trunking, and other IP-based communication systems.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Project management experience .
- Innovative thinking for analysing customer issues and resolution.
- Team Handling
Qualification PGDM/B.E./B.Tech (Telecom/Communication/Instrumental)
Overall Work Experience Over 5+ years of experience
Behavioural Attributes
- Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
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