Happiest Minds Technologies
Website:
happiestminds.com
Job details:
Consulting Role Job Descriptions: Engagement Context The client is undertaking an enterprise-wide omnichannel pilot across branches, aimed at improving: Customer experience across digital & physical channels Operational efficiency in store and fulfillment Adoption of digital commerce capabilities Alignment with ongoing enterprise transformation initiatives Key Advisory Objectives Harmonize omnichannel customer journeys (browse, checkout, pickup, service) Identify and unlock performance improvement levers Assess operational readiness across the store network Define modernization roadmap (POS, store systems, integrations) Candidates should have a Valid US Visa to travel onsite (Texas, US) Experience Strategy SME Key Responsibilities Support journey design and service blueprinting Define persona-based experiences Ensure consistency across channels Benchmark against industry best practices Experience 8???12 years of experience in design/service design Engagement Scope & Timeline Total Duration: 12 weeks 3 weeks on-site (US ??? Texas) ??? Assessment phase 9 weeks offshore (India) ??? Analysis & recommendations Start Date: Targeting May 10, 2026 Delivery Model Resources must: Be available on-site for 3 weeks and 9 weeks offshore - same resource (OR) Use a handover model (US (3 weeks offshore) ??? India team (9 weeks)) .
UX
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