Urban Company
Website:
urbancompany.com
Job details:
Lead Training Manager - Cleaning Category | Urban Company
About the Company
Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise
.
Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon sever
almiddlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind
- -Customer love: Build a platform that offers truly delightful and differentiated servic
- esPartner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall liveliho
- odTechnology first: Bring innovation and technology to an age-old indust
ry
Job Descripti
on:We are seeking an experienced Lead Training Manager for our Cleaning Category to join our dynamic team. The LTM will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer experien
ce.
What You’ll
- Do:Lead and manage all training programs for professionals offering home cleaning services in the allotted c
- ity.Develop and refine training content, ensuring it aligns with industry standards and best practi
- ces.Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality servi
- ces.Implement strategies to improve service quality through training interventi
- ons.Lead, coach, and provide guidance to 10-12 city-level trainers, ensuring capability building and performance excelle
- nce.Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business ne
- eds.Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address g
- aps.Stay updated on industry trends and best practices in training and development for blue-collar work
ers.
What We
- Need:Bachelor's degree in Hospitality Management, Business Administration, or related f
- ield.5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and develop
- ment.Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities manage
- ment.Demonstrated expertise in developing and delivering training content for blue-collar wor
- kers.Passion for delivering exceptional customer experiences and driving continuous improve
ment.At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavour to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender iden
tity.
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