ADP
Website:
adp.com
Job details:
Job Description
Job Title: Lead Technical Analyst – HCM Platform
The HR Technology team is transforming Human Resources through science, technology, and human intelligence. We build state-of-the-art solutions that create a frictionless associate experience through a seamless digital journey.
We are looking for a highly skilled and experienced Lead Technical Analyst to join our team and drive the implementation, support, and continuous improvement of HR technology products. The successful candidate will leverage strong analytical, technical and problem-solving skills to translate business requirements into scalable solutions and drive successful delivery against business objectives.
Job Summary:
Primarily responsible for understanding and supporting HR business processes, analyzing complex data, and implementing technology solutions to address business needs. Responsible for designing, implementing, and supporting inbound and outbound integrations between HR systems, including Recruiting, Onboarding, Employee Central, HR Data Platforms, Identity Management systems, and other enterprise applications.
Interacts with technical and non-technical stakeholders, as well as internal and external vendors and support groups to ensure optimal system functionality and user experience, as well as testing of application releases and upgrades.
Key Responsibilities:
- Lead cross-functional projects that solve complex business problems and bridge business needs with technical solutions
- Drive HR systems implementation and enhancement initiatives across platforms such as SAP SuccessFactors and ADP Lyric HCM
- Lead requirements gathering, documentation, configuration support, testing, issue resolution, and deployment activities
- Oversee the support and continuous improvement of HR systems and integrations
- Partner with HR and business stakeholders to understand requirements and recommend scalable, sustainable solutions
- Analyze gaps, investigate issues, identify root causes, and present solution options to both business and IT stakeholders
- Design, implement, and support integrations across HR applications and related enterprise platforms
- Create and maintain clear technical and functional documentation
- Plan and execute testing for system enhancements, fixes, releases, and upgrades, including test scenarios, documentation, and defect tracking
- Manage change effectively by assessing impacts across technology, processes, and business operations
- Troubleshoot technical issues and manage multiple priorities across projects and support demands
- Collaborate with platform providers to resolve complex production and integration issues
- Continuously build expertise in emerging ADP HCM capabilities while supporting existing and legacy platforms.
Qualifications:
- Bachelor’s or postgraduate degree in Computer Science, Engineering, Information Systems, or a related discipline
- 12-14 years of overall IT experience
- 8-10 years of experience in Technical Analyst, Systems Analyst, or Business Analyst roles supporting Human Capital Management (HCM) platforms
- Experience driving one or more end-to-end HCM platform implementations
- Experience supporting at least two production support engagements/projects
- Strong experience in system implementation, technical analysis, solution design, troubleshooting, and delivery
- Strong understanding of software development lifecycle (SDLC) methodologies
- Strong understanding of SQL and data analysis concepts
- Ability to create and maintain clear technical documentation, process documentation, and training materials
- Strong communication, collaboration, stakeholder management, influencing, and leadership skills
- Self-motivated with the ability to manage multiple priorities in a fast-paced environment
- Experience with ADP Lyric HCM is highly desirable
- Preferred Qualifications:
- Product Management certification
- HCM platform certification (e.g., SAP SuccessFactors, Workday, Oracle HCM, ADP)
Location:
Hyderabad, India
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