Lead Support Engineer
Cognosin Pvt Ltd
- Location
- Trivandrum, Kerala, India
- Job type
- Full-time
Required skills
- Python
- Agile
- AWS
- Ansible
- API development
- automation tools
- Azure
- change management
- CRM
- DevOps
- Docker
- ETL
- GCP
- JavaScript
- Jenkins
- Kanban
- SRE
- TypeScript
- PowerShell
About the role
Cognosin Pvt Ltd
Website:
cognosin.com
Job details:
Job Role and Designation:Lead Support Engineer
Expected Joining Time:30 days
Experience Level:5 – 8 years
No. of Positions:1
Roles And Responsibilities
- Monitor application performance and implement enhancements for stability.
- Automate manual tasks using software solutions.
- Diagnose and resolve issues in applications, databases, APIs, batch processes, and CRM.
- Troubleshoot OS, networking, and databases in cloud and on-premise environments.
- Handle live production incidents and debug infrastructure issues.
- Improve system performance, availability, and reliability.
- Collaborate with engineers and QA on non-functional requirements.
- Document systems and create runbooks.
- Maintain and monitor servers, Docker containers, and databases.
- Log and resolve tickets using ITSM tools.
- Work within Agile/Kanban methodologies.
- Coordinate team tasks and continuity.
- Prepare status reports and metrics.
- Mentor team members.
- Prepare shift rosters and risk mitigation plans.
- Communicate effectively with US and India teams.
- Collaborate with vendors and IT teams.
- Learn from mentors and take initiative on new tasks.
Candidate Expectations
- Bachelor’s in Computer Science or equivalent experience.
- 5+ years in application support, DevOps, or SRE.
- Experience in ETL, web tech, and API development.
- Skilled in JavaScript, TypeScript, Powershell, and/or Python.
- Troubleshooting using browser tools.
- Knowledge of DevOps, CI/CD, and tools like Jenkins.
- Familiar with automation tools like Ansible.
- Experience with GCP, AWS, Azure.
- Strong communication and collaboration across time zones.
- Capable of leading discussions and managing shifts.
- Knowledge in change management and ITSM.
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