Lead ServiceNow / Architect
Neev Systems
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Active Directory
- Agile
- Azure
- CAD
- compliance
- customer service
- data models
- DevOps
- JavaScript
- Jira
- MFA
- Oracle
- portfolio management
- predictive intelligence
- Salesforce
- SAP
- SOAP
- SSO
- ServiceNow
- REST APIs
About the role
Neev Systems
Website:
neevsystems.com
Job details:
Job Description
Key Responsibilities
- Own the overall ServiceNow architecture — Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.
- Design and implement scalable solutions across multiple ServiceNow modules, including:
- ITSM (Incident, Problem, Change, Request, CMDB)
- CSM (Customer Service Management)
- ITOM (Discovery, Event, Service Mapping, Cloud Management)
- ITAM (Hardware, Software, and Cloud Asset Management)
- SecOps (Security Incident, Vulnerability, Threat Intelligence)
- GRC (Policy, Risk, Audit, and Compliance Management)
- APM (Application Portfolio Management)
- Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.
- Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.
- Ensure platform performance, scalability, and maintainability through best-practice design and governance.
- Define data models and relationships across CMDB, CSDM, and other configuration elements.
- Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.
- Guide and mentor development teams, performing design reviews and code governance.
- Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.
- Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.
- Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.
- Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.
Qualifications
- 10+ years of experience in ServiceNow design, development, and implementation across multiple modules.
- Proven success in architecting large-scale, enterprise-grade ServiceNow solutions.
- Expertise in Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM frameworks.
- Hands-on experience with platform integrations (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).
- Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least one domain preferred (ITSM, ITOM, SecOps, or GRC).
- Excellent communication, stakeholder management, and technical leadership skills.
Nice to Have
- Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.
- Knowledge of cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.).
- Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.
- Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi-instance strategies
Skills:- ITSM, ITOM, ServiceNow and Javascript
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