Talentgigs
Website:
talentgigs.in
Job details:
Lead Quality Customer Delivery (P&C Insurance) Coimbatore
Role Overview
We are an insurtech company focused exclusively on P&C insurance. As a Quality Manager in the Customer Delivery organization, you will be responsible for establishing and driving quality practices across customer implementations on our policy administration platform. You will work closely with Business Analysts, Project Managers, and configuration teams to ensure that insurance products, forms, workflows, and rating logic are configured accurately and delivered with high quality. This role requires a strong understanding of structured testing methodologies, process improvement, and the ability to leverage AI-enabled tools to improve quality outcomes and delivery efficiency.
Key Responsibilities
Define and maintain quality standards, testing frameworks, and validation processes for insurance product configuration, forms, workflows, and rating logic
Review configured solutions against source documents, business requirements, and rating specifications to ensure accuracy, completeness, and consistency
Lead defect management activities, including triage, root cause analysis, trend identification, and preventive action planning
Drive continuous improvement initiatives across delivery processes using structured quality methodologies and measurable quality metrics
Collaborate with Business Analysts, Project Managers, and development teams to establish quality checkpoints throughout the implementation lifecycle
Build and maintain quality dashboards, reporting mechanisms, and delivery scorecards to provide visibility into quality performance and improvement opportunities
Evaluate, adopt, and contribute to AI-enabled solutions for test case generation, test automation, defect analysis, and quality monitoring
Mentor team members on testing best practices, insurance domain concepts, and quality-focused delivery approaches
Required Skills and Experience
6–10 years of experience in quality assurance, quality management, business analysis, or delivery roles, with significant exposure to enterprise software implementations
Strong understanding of testing methodologies, defect management, and quality governance practices
Ability to analyze complex business requirements and validate configured solutions against expected outcomes
Experience designing test cases and test strategies for rule-driven or configurable systems
Strong analytical skills with the ability to interpret data, identify patterns, and drive process improvements
Experience working with project and delivery management tools such as Jira, Azure DevOps, or similar platforms
Interest in AI and automation, with the ability to evaluate and implement AI-driven quality improvements
Nice to Have
Prior experience in P&C insurance or insurtech
Familiarity with insurance rating logic, policy forms, underwriting workflows, and bureau-based rating content
Experience with policy administration systems or no-code/low-code platforms
Six Sigma Green Belt, Black Belt, or equivalent process improvement certification
Experience building quality metrics, dashboards, and operational reporting frameworks
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