Royal York Property Management
Website:
royalyorkpropertymanagement.ca
Job details:
Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales
Lead Qualification Representative
Location: Remote
Schedule: Full-time, EST Business Hours Required
Compensation: C$40,000–C$50,000 annually, based on experience, qualifications, and performance
The Opportunity
Royal York Property Management is hiring an experienced Lead Qualification Representative to speak with property owners about rental-guarantee insurance options.
Rental-guarantee insurance may help protect property owners when a tenant defaults on their rent. Your role will be to contact property owners, explain the purpose of the call, confirm basic qualification information, identify interest, and connect appropriate property owners with a sales representative through a live transfer.
This is a high-volume outbound-calling position—not a traditional customer-service role. You will work from an automatic dialer and will be expected to handle objections, keep appropriate prospects engaged, and consistently meet qualified-transfer targets.
You will not provide detailed insurance advice, determine eligibility, guarantee approval, or complete enrolments. Sales representatives will review the property owner’s circumstances and explain the available coverage.
What You’ll Do
- Make continuous outbound calls using an automatic dialer
- Speak with property owners about rental-guarantee insurance options
- Deliver clear and professional call openings
- Confirm required property-owner and qualification information
- Identify whether the prospect is interested in learning more
- Explain the purpose and potential value of the service clearly
- Handle questions, objections, suspicion, and rejection professionally
- Obtain permission before initiating a transfer
- Complete warm live transfers to sales representatives
- Remain on the line until the receiving representative accepts the call
- Record accurate notes, outcomes, and dispositions in the CRM
- Schedule callbacks and follow up on unsuccessful transfers when required
- Respect opt-out and do-not-call requests
- Follow approved scripts, qualification rules, and compliance requirements
- Participate in coaching, call reviews, and performance reporting
- Meet call-quality and accepted-transfer targets
What You’ll Need
- Three or more recent years of high-volume outbound-calling experience
- Experience with lead qualification and live transfers
- Experience working against measurable hourly or daily performance targets
- Experience using an automatic dialer
- Experience using a CRM while actively calling
- Strong spoken and written English
- Clear listening, communication, and objection-handling skills
- Confidence speaking with busy, suspicious, or frustrated prospects
- The ability to remain calm and professional during difficult calls
- Accurate call-disposition and documentation habits
- The resilience to remain productive during continuous calling
- The ability to follow scripts and compliance requirements without sounding unnatural
- Full-time availability during the assigned campaign schedule
- Verifiable employment history and professional references
Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or a comparable dialer is preferred.
Experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services, or another regulated call-centre environment is an asset.
Direct property-management or insurance experience is preferred but not mandatory. Strong candidates from other high-volume outbound campaigns will be considered.
How to Apply
Apply with your résumé.
If your background aligns with the position, you will receive an email with a link to complete a short pre-recorded video interview within 24–48 hours of applying.
Selected candidates may also be required to complete a typing test, equipment check, employment-reference verification, call role-play, and live skills interview.
What Success Looks Like
Performance Will Be Measured Through
- Accepted qualified transfers
- Accuracy of lead qualification
- Call quality and professionalism
- Compliance with campaign requirements
- Accurate CRM notes and dispositions
- Dialer activity
- Attendance and schedule reliability
- Objection-handling ability
- Responsiveness to coaching
- Consistent performance during high-volume calling
The position may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.
Who Will Succeed
The right person is confident, resilient, organized, and comfortable spending most of the workday on consecutive outbound calls.
You should be able to recover quickly from rejection, communicate naturally within a structured call process, and move interested property owners toward a live conversation with a sales representative.
You must also understand that strong performance never requires misleading a prospect, promising coverage, ignoring qualification requirements, or continuing after an explicit opt-out request.
Remote-Work Requirements
You Must Have
- A private and professional workspace
- Dual monitors
- A computer with at least 16 GB of RAM
- Reliable internet speed of at least 100 Mbps
- Backup internet connectivity or power
- A wired noise-cancelling headset
- A webcam
- A current operating system with appropriate security updates
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