Neighborly®
Website:
neighborlybrands.com
Job details:
About Neighborly:
Neighborly is a local network of home service brands that will connect you to very specific vetted local experts. Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. With pros living in your community, scheduling is quick and convenient.
Position Overview:
The QA Lead will own and drive end-to-end quality engineering across web, mobile, and integration platforms. This is a hands-on leadership role responsible for shaping quality strategy, enabling scalable automation, and ensuring high-velocity, high-confidence delivery in a continuous delivery environment.
Working closely with engineering, product, and business teams, the QA Lead will champion testability, observability, and measurable quality outcomes—proactively identifying risks, eliminating bottlenecks, and improving overall product reliability and customer experience across distributed systems and multi-team platform environments.
Primary Responsibilities:
- Embed quality engineering practices across the SDLC, ensuring testability, automation, and early defect detection
- Partner with product owners to define clear, testable acceptance criteria
- Define and operationalize quality metrics (coverage, defect leakage, cycle time) to drive continuous improvement
- Lead test strategy across UI, API, integration, and data layers
- Build and scale automation frameworks using modern tools (e.g., Playwright, Karate)
- Drive adoption of AI-assisted quality engineering (e.g., agentic test generation, intelligent failure analysis, and self-healing automation) to improve productivity, coverage, and defect detection.
- Drive efficient test execution through CI/CD integration and shift-left practices
- Identify and remove delivery bottlenecks using data-driven insights
- Collaborate with distributed teams and manage external testing partners where required
- Provide clear, executive-level reporting on quality, risks, and release readiness.
- Integrate quality signals with observability and production insights to enable proactive defect detection and faster resolution.
Required Attributes:
- Experience of working in a continuous delivery model
- Significant experience within a testing role to include at least 5 years of QA lead experience.
- Hands-on experience implementing test automation frameworks and practices and experience in implementing automation using Playwright, Karate / similar API Automation Testing and Database Testing.
- Experience of test planning, test estimation, risk analysis and test case design.
- Experience in monitoring and reporting test progress and tracking/analysis of defect trends
- Experience of test requirement identification, tracking and analysis.
- Ability to determine and dictate relevant test types, methods and approaches (e.g. appropriate uses of automation)
- Good team leadership and people skills.
- Strong written and verbal communication skills.
- Excellent working knowledge of test methodologies and development approaches such as Kanban and Waterfall.
- Experience working with offshore testing resource / resource centers in a service delivery model.
- Highly organized and detail oriented.
- Self-starter. Ability to work autonomously with little support.
- Ability to work well under pressure and meet deadlines.
- Hands on Knowledge of using AI in Software testing.
Education & Experience:
- Education: Bachelor’s degree in computer science, Computer Engineering, Systems Engineering or relevant field of study preferred.
- Experience: Overall 12+ years of QA experience with 5+ years of experience with large-scale websites and website content or demonstrated skill level in previous positions.
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