Lead Process Analyst - IT Operations

Website: firstcitizensindia.com
Job details:
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description

Job Description

Lead Process Analyst - IT Operations

Value Proposition

• Be at the Forefront of IT Availability: Rapidly help in procuring required services and lead cross-functional teams with precision under pressure.
• Create Impact with Decisive Coordination: Minimize business impact through decisive Business coordination and continuous process improvement.
  
  

Job Details

Position Title: Lead Process Analyst

Career Level: P3

Job Category: Manager

Role Type: Full Time

Job Location: Bangalore

About The Team

First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

The process analyst is a cross-functional group focused on understanding and executing enterprise business requirements and maintain the records for tracking and auditing purposes. The team collaborates various IT infrastructure, and operations teams to understand their business requirements for software, hardware and external resourcing that requires coordination with various vendors and work with internal Procurement team, risk management and other various team under critical deadlines to ensure timely procurement / renewals and compliance. Members contribute to a culture of continuous improvement, and operational excellence. This role

Impact (Job Summary/Why This Role Matters)

you’ll lead the charge during high volume of requests, coordinating cross-functional teams to get the services quickly and efficiently.

You’ll serve as the single point of contact, driving resolution with precision, urgency, and clarity under pressure

Key Deliverables (Duties and Responsibilities)

• Maintaining contingent workforce tracker and coordinating with technology leaders for their contract on-boarding/off-boarding/extension on timely manner.
• Strong understanding of business requirement for material (IT and non-IT) purchase process and execution.
• Vendor coordination and requests handling and maintaining for all hardware, software, licenses, and support purchase based on business need.
• Working with various team (like BR&C, TPRM, sourcing, procurement) for the contracts review, approval and take it forward until the PO executed.
• Understand the process of managing agreements from start to finish, ensuring they are created, and reviewed effectively by stakeholders before entering to system.
• Establishing project standards, governance, and processes to ensure IT projects align with business goals, are delivered on time
• Track progress, analyze performance data, and provide regular updates to senior management and stakeholders.
• Supports leadership with day-to-day functions and coordinating with various teams to meet operational requirements.
• Takes ownership of requests from start to resolution, ensuring actions are tracked and outcomes delivered
  
  

Skills and Qualification (Functional and Technical Skills)

• Must have
• 8+ years of strong exposure in handling Tech Business office requirements along with project management skills
• Independently manage license pools and collaborate with IT Software Asset Management to ensure contract adherence.
• Communicate risk, issues and opportunities to management and stakeholders.
• Strong IT Project coordination skills
• Prior purchasing or procure-to-pay experience is required
• IT Software Asset Management practitioner along with Report creation
• Strong work exposure over Office suite especially word documents, advance level excel and creating power-point presentations and reporting.
• Soft Skills:
• Excellent written and verbal communication skills, including the ability to communicate complex concepts to non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Self-motivated, with a "can-do" attitude and comfort working with ambiguity.
  

Relationships & Collaboration

• Ensure great Partnership with IT counterparts (India as well as US associates).
• Be available for team connects if any.
• Flexible to adjust work scheduled including evening, as per Org need.
• Collaborate with Business wherever necessary.
  
  

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Shift Support: 2 PM – 11 PM (IST) or 3:30 PM – 12:30 AM (IST); as needed

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. Click on Apply to know more.